When will my order arrive?

Most orders ship within 1 business day, but please allow 2 business days for processing. Once an order is shipped, it will take between 1-5 days to receive your order (depending on your shipping method and location). All of our packages are shipped via USPS. USPS does not deliver mail on Sundays in many locations. Orders are shipped from our headquarters in Sacramento, CA.

What is the shipping cost?

Orders of $40+ ship free. Standard 2-5 day shipping is $3.95. Priority 1-4 day shipping is $8.00. We do not offer an overnight shipping option.

Do you offer expedited shipping?

For the quickest shipping method, please choose Priority Mail 2-4 day for an $8 fee. Please note, we do not guarantee delivery times. All shipping times are estimates provided by USPS.

Do you ship to P.O. Boxes?

Yes. We can ship to P.O. Boxes.

Do you ship outside of the United States?


What are your return policies?

We want you to be completely satisfied with your PopCharms purchase! If you are not, please return unused merchandise within 30 days of receipt for a full refund. To return or exchange an item, please contact us for a hassle free return. Please include your name and order number.

How long does it take to process returns?

We will send you a confirmation email once your return is processed. Returns are processed within 7 business days. It may take an additional 10 days for funds to be available in your account.